Contact & Support
For troubleshooting, licensing, or billing, email support with your MT5 details and screenshots/logs. Telegram is used to deliver Lanami indicators and show messages/signals. It is not a support chat.
The fastest resolutions come from complete details, especially MT5 logs and your Lanami inputs. Telegram is used for delivery/reading, not support tickets.
Use email for troubleshooting, licensing, billing, and purchase issues. Attach screenshots/logs if possible.
Installation and usage steps for MT5, plus common fixes and configuration notes.
We use Telegram to deliver indicator messages/signals and to help you read them correctly. Start with the guide below.
Before you email support
These checks solve most issues and reduce back-and-forth.
- Confirm MT5 permissions (Algo Trading enabled + EA allowed to trade).
- Check Experts and Journal tabs for errors.
- Verify symbol naming + timeframe (broker suffixes can cause mismatches).
- Screenshot your inputs/settings (risk, SL/TP mode, filters, sessions).
Use this format so we can diagnose quickly.
Common install issues, MT5 settings, quick fixes.
Step-by-step install, usage, SL/TP setup.
How indicator messages work and how to read them correctly.