Refund & Cancellation Policy

Effective Date: 1 March 2026

This Refund & Cancellation Policy applies to all Lanami digital products, subscriptions, and services, including indicators, Expert Advisors (EAs), licenses, and related access.

By completing a purchase, you acknowledge that you have read and agreed to this policy.

Lanami products are digital goods delivered electronically.

Access to software, licenses, or services may be granted immediately after payment.

Because delivery is digital and instant, refunds are limited and subject to the eligibility conditions below.

Refunds may be considered only if all of the following conditions are met:

• the request is submitted within the stated eligibility window (if applicable)
• the product has not been misused, shared, or redistributed
• there is no evidence of license abuse or prohibited use

Refund eligibility, if offered, is assessed on a case-by-case basis.

Refunds will not be issued for:

• dissatisfaction with trading performance or results
• losses incurred while using the product
• incorrect configuration or misuse of the software
• lack of understanding of product functionality
• failure to follow installation or usage guides
• changes in market conditions or broker behavior

Trading outcomes are inherently variable and outside Lanami’s control.

Subscriptions are billed on a recurring basis (monthly or yearly), as selected at checkout.

• you may cancel your subscription at any time
• cancellation stops future billing
• access remains active until the end of the current billing period

Partial refunds for unused time in a billing period are not provided, unless required by applicable law.

To request a refund (if eligible):

1. contact Lanami via the Contact page

2. include your order details and reason for the request

3. submit the request within any stated eligibility window

Requests that do not include sufficient information may be delayed or denied.

Initiating a chargeback without contacting Lanami first may result in:

• immediate suspension of access
• termination of licenses
• denial of future service

Chargebacks increase processing costs and delays. We strongly encourage contacting support to resolve issues before initiating a dispute with your payment provider.

If a refund is approved:

• processing typically takes 5–10 business days
• funds are returned to the original payment method
• processing times may vary by payment provider

Lanami does not control delays caused by banks or payment processors.

Approved refunds result in:

• immediate termination of product access
• deactivation of licenses
• removal of usage rights under the EULA

Continued use after refund approval is prohibited.

This policy should be read together with:

• Terms of Service
• Software License Agreement (EULA)
• Risk Disclaimer
• Privacy Policy

In the event of a conflict, this policy governs refunds and cancellations.

If you have questions regarding refunds or cancellations, please contact Lanami via the Contact page.